Terms of Service
These terms govern your use of the Sunset Travel Vacations website and the travel planning services provided by Sandee Densmore ("we," "us," or "our"). By using our website or engaging our services, you agree to these terms.
Our role as a travel agency
Sunset Travel Vacations is an independent travel agency. We arrange travel through third-party suppliers; we are not the supplier. When we book your trip, we act as an intermediary between you and the airlines, hotels, resorts, cruise lines, tour operators, transfer companies, and other providers who actually deliver the travel.
Those suppliers are independent businesses we do not own or control. We are not responsible for their acts, errors, omissions, representations, warranties, breaches, delays, cancellations, schedule changes, overbookings, or negligence, or for any injury, loss, damage, or expense resulting from them. Each supplier has its own terms and conditions, which apply to your booking in addition to these terms.
Quotes, pricing, and availability
Prices and availability are set by suppliers and can change until your booking is confirmed and paid. A quote is not a guarantee of price or availability. Supplier deposit requirements and payment schedules apply to every booking, and missing a supplier payment deadline can result in cancellation by the supplier.
Consultations and the trip planning fee
Submitting a trip request through our website costs nothing and creates no obligation. The initial consultation call is also free. No fee is owed unless and until you agree, after that call, to have us research and design your itinerary.
If you choose to move forward, a one-time, non-refundable trip planning fee is payable before we begin that work. This fee compensates us for the professional time and expertise involved in preparing a customized travel proposal for you. It is separate from, and in addition to, any amounts owed to travel suppliers for your actual travel. The fee amount will be communicated to you before payment is requested.
Once paid, the trip planning fee is earned when the work begins and is not refundable, including if you later decide not to travel, do not accept the proposal, cancel your trip, or if a supplier cancels.
Cancellations, changes, and refunds
Cancellations, changes, and refunds for your travel are governed by the terms of the applicable supplier. Many travel bookings are nonrefundable or carry penalties. We will help you understand and submit requests, but we cannot waive a supplier's policy or guarantee a refund. The trip planning fee described above is separate and remains non-refundable.
Travel insurance
We strongly recommend travel insurance to protect against cancellations, interruptions, medical emergencies, and other losses. If you decline coverage, you accept responsibility for any losses that insurance might have covered.
Travel documents and requirements
You are responsible for ensuring you have valid passports, visas, identification, and any required vaccinations or health documentation for your trip. We are not responsible for losses caused by missing or invalid travel documents.
Limitation of liability
To the fullest extent permitted by law, our total liability for any claim related to our services is limited to the amount of service fees you paid us, if any, for the booking at issue. We are not liable for indirect, incidental, or consequential damages.
Indemnification
You agree to indemnify and hold harmless Sunset Travel Vacations and Sandee Densmore from claims, losses, and expenses arising out of your travel, your breach of these terms, or your violation of any supplier's terms or applicable law.
Website content
The content on this website is provided for general information and may change without notice. We make no warranties about its accuracy or completeness.
Governing law
These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.
Changes to these terms
We may update these terms from time to time. The "last updated" date above reflects the most recent version.
Contact us
Questions about these terms? Reach us at sandee@sunsettravelvacations.com or 817-727-6813.